Introduction to key concepts, and how these tools work together. I was the only writer on this project (other than the reviewer). It involved SMEs from several teams, as well as requiring product positioning decisions from the Product Owner. It was created using docs as code.
Author: admin
Store Administration Complete Reference
Printable user guide that provides both task and reference information for all aspects of a web-based e-commerce software application.
Object Reference
This is a snippet of an object reference created for internal support staff.
Account Support
This content was written for Franklin Templeton, and currently exists on their public website (although likely edited since I wrote it). It was written for account holders, and explains complicated account management options.
Requirements
Business and interface requirements document.
Add Site
Procedural document that steps a user through creating a new site.
Product Overview
New document type that provides a short overview of the product, and links to important documentation.
Getting Started Guide
Takes the user through the complete process of launching a site. This was a brand new document, replacing several less comprehensive documents. It was created using docs as code. This required partnership with our Customer Support team, to better understand real-world implementation of our product.